Within the next couple of years, it will revolutionize every area of our life, including medicine. I am fully convinced that it will redesign healthcare completely — and for the better. There are various thought leaders who believe that we are experiencing the Fourth Industrial Revolutionwhich is characterized by a range of new technologies that are fusing the physical, digital and biological worlds, impacting all disciplines, economies and industries, and even challenging ideas about what it means to be human. I am certain that healthcare will be the lead industrial area of such a revolution and one of the major catalysts for change is going to be artificial intelligence.
Emotional Intelligence Emotional Intelligence often referred also as Emotional Intelligence Quotient is the ability of an individual to perceive, assess and manage emotions of his own self and of other people. Salovey and Mayer define Emotional Intelligence as the ability to monitor one's own and others' feelings and emotions, to discriminate among them and to use this information to guide one's thinking and actions.
Emotional Intelligence has four main components, namely, the ability to: Utilize these emotional perceptions to accomplish various activities or tasks; 3.
Understand emotional variations;and 4. Manage emotions to achieve goals. Thus, Emotional Intelligence is a measure of an individual's capability and requires tools to assess this capability. Emotional Intelligence in Nursing Profession The nursing profession demands that the nurse, in the process of care, has to interact with the patients, the medical fraternity and the health care workers constantly.
Hence, "Nurse-Patient Interaction" is the pulse of the nursing practice. This interaction is not just conversation. It is a complex process that involves nurse perception, understanding of the patient emotions and utilization of the perceptions to manage patient situations towards the goal of effective patient care.
This involves Emotional Intelligence. The concept of emotional intelligence has grown in popularity among nurses over the last two decades, generating interest both at a social and a professional level Dawn Freshwater and Theodore Stickley, Today, patient care not only includes quality medical care but also a care concept that encompasses respecting patient's goals, preferences and choices, obliging their emotional, social and spiritual needs using the strengths of interdisciplinary resources.
Many patients suffer only when they do not receive adequate care for the symptoms accompanying their serious illness. Thus, care cannot be confined to the physical aliment but also the psychological and spiritual needs. Hence, the role of Emotional Intelligence in the nursing profession should be viewed in two dimensions: Nurses should develop skills to assess patient's responses to the illness.
This requires active self-introspection of the events, assessment of the events, psychological understanding of the patients and above all a genuine concern for the ill.
The perception cannot be universal in the sense that every patient differs and has different attitudes on various issues of life and has varied levels of understanding and withstanding capabilities.
It should be recognized that the nurses are confronted not only by the patient emotions but also their own. This is especially true in situations where some patients will die despite the best efforts due to diseases like cancer and HIV or various other factors.
Nurse have to confront and manage their own emotions also in situations, where, some terminally ill patients request for assistance for suicide in states like Oregon, which have a legal back up for physician assisted deaths.
For example, it is difficult to interact to an old patient whose hearing capacity would be at a reasonably low level or whose perception has diminished due to aging. Research studies pertaining to factors related to nurse interactions with elderly people have shown that the educational level of nurses influenced nurse interactions with elderly patients Wilma et.
Non-verbal interactions play a vital role in nurse-patient perceptions. The non-verbal interactions include patient-directed eye gaze, affirmative head nod, smiling, learning forward, touch and instrumental touch Wilma, Anneby a literature review concludes that the modern day demands of nursing depend on the skills of emotional intelligence to achieve a patient centered care.
There is no doubt that Emotional intelligence in nursing leads to more positive attitudes, greater adaptability, improved relationships and increased orientation towards positive values Kristin and Elisabeth, A clear relation between emotional intelligence and adaptive success has been detected in nurses caring for people with mental retardation.
A similar study with mental health nurses has found that Emotional Intelligence stimulates the search for a deeper understanding of a professional mental health nursing identity Kristin and Elisabeth, The study has highlighted the nurse relationship with the patient, supervision, motivation and responsibility as important factors in Emotional Intelligence.
Conclusion It should be recognized that emotional competencies are not mere innate talents, but learned capabilities that must be developed to achieve outstanding performance Goleman, Nursing empathy, the ability of the nurse to perceive and reason, as well as the capacity to interact are seen as core characteristics of a nurse to build relationship with the ill Reynolds et.
Dawn Freshwater and Theodore Stickley suggest that emotional intelligence should be more realistically and appropriately integrated into the nursing profession by a model of transformatory learning for nurse education. Today,emotional intelligence is probed as an important characteristic for building successful nursing leadership Vitello-Cicciu,enhancing nursing performance and reducing nurse burnout.
Emotional intelligence in nursing work Journal of Advanced Nursing.
Developing Emotional Intelligence for Healthcare Leaders relational (task focused) has been related to poorer emotional health and emotional “an array of non-cognitive (emotional and social) capabilities, competencies, Developing Emotional Intelligence for Healthcare Leaders. b. Introduction to Emotional Intelligence | PluralsightOffline Access · Skills Assessments · Live Mentoring · Learning PathsCourses: Software Development, IT Ops, Creative, Data Science, Architecture & Design. Dec 06, · Emotional intelligence is the potential to feel, use, communicate, recognize, remember, describe, identify, learn from, manage, understand and explain emotions. Service quality also can be defined as the post-consumption assessment of the services by consumers that are determined by many variables.
Journal of Advanced Nursing. Ashkanasy and Daus The case for the ability-based model of emotional intelligence in organizational behavior. Journal of Organizational Behavior, 26, Emotional intelligence (EI) is one such personal characteristic, and is increasingly referred to as having a potential role in medicine, nursing and other health care professions.
A Assessment Name: Cognitive intelligence and Emotional Intelligence in Modern organisations “Intelligence is an abstract concept for whose definition continues to evolve with modernity, these days it refers to a variety of mental capabilities, including the ability to reason, plan, solve problems, think abstractly, comprehend complex ideas.
Introduction to Emotional Intelligence | PluralsightOffline Access · Skills Assessments · Live Mentoring · Learning PathsCourses: Software Development, IT Ops, Creative, Data Science, Architecture & Design.
Emotional intelligence includes capabilities distinct from, but complimentary to, intelligence or the purely cognitive measured by intelligence quotient.
Emotional competence is defined as “learned capabilities based on emotional intelligence that contribute to effective performance at work.”. Emotional Intelligence Tests Emotional intelligence (EI) is defined as a type of social competence involving the ability to monitor one's own and others' emotions, to discriminate among them, and to use the information to guide one's thinking and actions.
Cognitive Intelligence and Emotional Intelligence Intelligence is sought and defined for a long time now. Intelligence is a general mental ability to plan, reason, think abstract, solve problems, complex ideas, learn from and experience and learn quickly.